FAQs
We’ve gathered common questions (and their answers) here for you. Still pecking about looking for something? Send us an email so we can help!
When you say your ingredients are sourced from the Northwest, what does that mean?
Various ingredients grow in some climates better than others and if you’re from the Northwest, you know there’s tremendous variation west of the Cascades and east. We source as close to the mill, which is in the Willamette Valley in Oregon, as possible. Most ingredients come from Washington and Oregon. But if we need to, we consider Montana, Idaho and northern California part of our regional sourcing footprint.
It looks like you mostly ship in boxes, but larger orders go to bags. What should I expect?
Our online orders are generally smaller, for people with backyard birds, and the boxes are perfect for those folks. Generally, one or two boxes will do. But if you need 40 pounds, or increments of 40, we ship a bag to you. (It arrives in a recyclable, reusable shipping box.)
What if I want somewhere between two boxes and a bag?
We would love to do that for you. But you would hate the shipping price. The best way to go is to order more frequently, or if you’ll use 40 pounds within a couple of months (read about shelf life on your product’s page), go that route. If you find our boxes super-handy, like many do, you might start with boxes and then decant to those boxes from a bag.
